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Frequently Asked Questions

about renting a motorhome, campervan or RV

What does a 24/7 roadside assistance stand for?

We offer 24/7 hotline for our customers to contact us during their trip in case they are in need of assistance. We offer 24/7 roadside help, but only in Touring Cars destination countries. The telephone number will be shared with you on your pick-up day at the rental station.

Where is the Operating Headquarter Office of Touring Cars?

Touring Cars, the premium motorhome rental franchise company was founded in and operates from Helsinki, Finland. The address of Touring Cars headquarters is Tiilenlyöjänkuja 6, 01720 Vantaa, Finland.

The motorhome rental stations are available in six countries (Finland, Sweden, Norway, Iceland, Estonia, UK) which allows Touring Cars travellers to enjoy endless possibilities of freedom and to discover many places with a motorhome.

How can I contact Touring Cars International Sales Office?

Touring Cars Sales Office is available for services all year round (except during bank holidays). The sales office is open from Monday to Friday 09:00 AM – 16:00 PM (GMT +2)​ through the following phone number: +358 (0)9 849 4050.

If you would like to request a motorhome rental, please do not hesitate to contact us via e-mail: info@touringcars.com.

Is it possible to register an additional driver to the rental agreement?

All drivers must be registered to the rental agreement for insurances and deductible to be valid. Therefore, it is possible to add as many drivers as you need to your rental agreement. In addition to the main driver, one additional driver is automatically included to your booking free of charge, when booking directly via our booking engine.

The required driving age and driving experience vary from location to location. They are as follows:

  • Estonia – Age: 21 years Driving experience: 3 years
  • Finland – Age: 19 years Driving experience: 1 year
  • Iceland – Age: 23-90 years Driving experience: 1 year
  • Norway – Age: 25 years Driving experience: 2 years
  • Sweden – Age: 19 years Driving experience: 1 year
  • United Kingdom – Age: 21-80 years Driving experience: 2 years

Is there air conditioning in the motorhome?

For your comfort during your trip, all of our motorhomes have air conditioning in the driver’s cabin, helping to keep you cool while on the road.

If you choose our Luxury category, you can enjoy the air conditioning in the living part of the motorhome as well.

Here you can find detailed information about all our motorhome categories.

How does it work with the free pickup and drop off transfers?

The rental stations offer complimentary transfers from the nearest international airports for your convenience. Our rental stations also provide transfers from selected airport hotels free of charge. You can include this information in the booking stage, or email info@touringcars.com to confirm possible flight numbers, landing times or hotel locations for your transfer to be scheduled. If your departure is in three days or less, please request your transfer options directly from your rental station.

How many baby seats or booster seats can be installed in the motorhome?

Most of our vehicles do not have ISOFIX. Unfortunately, we cannot guarantee a vehicle with this feature. Instead, we provide baby seats and child booster seats as extra items which can be added to your booking in our booking engine, or they can be purchased on spot. They can be installed to the seats using seatbelts.

Here in this chart you can see how many baby seats, child seats and/or booster seats can be installed in each motorhome category.

CATEGORY OPTION 1 OPTION 2
Van 1 baby seat or 1 child seat or 1 booster seat
Small 1 baby seat or 1 child seat or 1 booster seat
Medium 1 baby seat or 1 child seat + 1 booster seat 2 booster seats
Family 1 baby seat or 1 child seat + 2 booster seats
Large 1 baby seat or 1 child seat + 2 booster seats
Small Luxury 1 baby seat or 1 child seat or 1 booster seat
Luxury 1 baby seat or 1 child seat + 1 booster seat 2 booster seats

 

What does the Base Charge stand for?

The purpose of the base char​​ge is to cover all cleaning, preparation, and customer service-related duties for each rental.​

Services included in the base charge:
  • Reservation processing and customer service
  • Exterior cleaning
  • Basic interior cleaning
  • Technical checkup
  • V.I.P shuttle transfers; a complimentary shuttle transfer is always included from the default airport and airport hotels to the rental station within our opening hours 08:00 AM – 18:00 PM. Shuttle transfer must be booked in advance with complete arrival details (e.g. flight number and estimated time of arrival).
  • Familiarization with the motorhome by standardized video format and personal introduction
  • Pickup and drop off 7 days a week between 08:00 AM – 18:00 PM by appointment
  • Holiday guidebooks and informative brochures about the holiday destination can be collected at the rental station
  • 24/7 roadside assistance

Our rentals do not include any pillows, duvets, bed linens or towels. These can be added as extra items to the rental in advance, but they can also be purchased on spot.

The only exception is our Luxury category, which includes bed linen sets for all travellers.

Is there a bike rack in the motorhome?

We know many of our customers love bringing bikes along for their adventures! However, please note that only some of our motorhomes are equipped with bike racks. Because of this:

  • We cannot guarantee that the motorhome will have a bike rack.
  • If having a bike rack is essential for your trip, please let us know well in advance — we will do our best to accommodate your request based on availability.

For further assistance, please contact our International Sales Office.

My booking did not go through, what can I do?

We recommend that you contact your bank to ensure your daily limit for online purchases is sufficient for the value of the payment, and that there are no regional security restrictions. Please, note that our website is optimized for Google Chrome and therefore issues might occur when using other browsers.

You can try the following steps to fix this issue:

  • check that your credit card does not have limit set
  • use Google Chrome or Safari as a browser
  • clear your browser cache and cookies on our website
  • try to log out and log back in to our website.

Please, contact info@touringcars.com for additional support. 

Where can I enter the campaign code?

Touring Cars occasionally run special campaigns and share discount codes – so keep an eye out for great deals!

You can enter your campaign or discount code on the last page of the booking process in the booking engine, where you will see your booking summary.

Just click the box next to “I have a campaign code”, write down the code and click “Apply”. If the code is valid, the discount or benefit will be applied automatically.

If you have further questions regarding this, please contact our International Sales Office.

What happens if I need to cancel my Touring Cars motorhome booking?

Are you an influencer? Do you want to collaborate with us?

How can I contact you?

Touring Cars International Sales Office is here to assist you. Contact us for support, questions, or booking inquiries.

For any request with immediate departure or if you require emergency roadside assistance during your journey, kindly contact directly the rental station.
All station contact details are available at: https://touringcars.com/en/contact-touring-cars.

Can I travel outside of my destination country?

Yes, you can. If you are planning to visit several countries with the rental vehicle, please contact our International Sales Office via info@touringcars.com in advance to verify the requirements for possible insurance documents.

  • Travelling within the Nordic countries (Finland, Norway, and Sweden) does not require any special attention concerning approval when a rental vehicle has been collected from one of these countries. However, when collecting your rental vehicle from pickup station, kindly notify the station staff about your plans to visit other countries.

What does the green card stand for?

The green card is not in itself an insurance cover. It is a document recognized in all the participating countries as a proof that your vehicle has been insured to the necessary minimum, to meet the legal requirements of those countries. This requirement is often simply third-party insurance, covering you against a claim for damage you cause to another vehicle.

Do I need to have a green card (certificate for motorhome insurance) if I travel outside of my destination country?

Our rental station will take care of the green card after you inform our International Sales Office via info@touringcars.com that you plan to cross borders.

For more information
Guide for rentals

What type of driver’s license do I need?

All our vehicles can be driven with licenses comparable to standard European Class B license (Up to 3500kg). Kindly, double check with your local transit authorities the validity of your license in the destination country if your license is issued outside the EU. You may be required to attain an international driving permit.

The license needs to be in Latin alphabet for us to be able to read it.

Digital driver’s licenses are not accepted at our rental stations, except for Norwegian digital driver’s licenses when traveling within Norway and Icelandic digital driver’s licenses while driving in Iceland. For all other cases, a physical driver’s license must be presented at the time of vehicle collection.

What are Everyman's Rights?

Everyman’s Rights are a legal concept in Finland and other Nordic countries that grants the general public the freedom to access and enjoy nature without permission from the landowner.

It allows activities in nature such as walking, skiing, cycling, swimming, fishing (with hook-and-line or ice fishing), camping, foraging for berries and mushrooms, and driving a boat, provided they do so responsibly and without disturbing the environment, wildlife, privacy of others, or protected areas. While having this freedom, it is important to be mindful of nature, other people, and private properties.

You can read more about Everyman’s Rights from this link.

To find the nearest camping site to your location, we recommend trying out the following websites: 

How long will a gas bottle last in the motorhome?

Your motorhome is equipped with two full gas bottles when you start your holiday. Both bottles should be returned full when you return your motorhome unless you have purchased the refill in advance. Many of the appliances in the motorhome use gas to function, including refrigerator, stove top, and heating system. The average consumption is one bottle per week without the use of heating, but during the chilly winter months you should be prepared to change the bottle more frequently. For a hassle-free return, without a need to change the bottle, we recommend you book a gas bottle refill in advance. This can be done in our booking engine or on spot.

Which roads am I allowed to drive with a motorhome in Iceland?

Kindly note that not all roads in Iceland are accessible with all motorhomes. There are rough, narrow gravel roads that are not regularly maintained, and you will need a 4×4 vehicle to drive them.

Gravel roads are forbidden for motorhomes as well as Highland (F) Roads – that are marked with an “F” on public maps. This also applies to Kjölur (road 35) and Kaldidalur (road 550).

The TC VAN (4×4) is our only category that can be driven on the following F-roads: Route No. 35 (Kjölur), No. 550 (Kaldidalur), and No. 208 coming from the north towards Landmannalaugar, but only up to the river before the campsite. More information about TC VAN (4×4) can be found from this link.

You will see the limitations regarding the roads in Iceland on your rental agreement, and this will also be explained thoroughly during the pick-up process. You will also get a tablet to take with you on your holiday, and you can use an app, which will help you in finding the accessible roads.

Here you can find a useful website with a road map.

What insurance is included in my rental?

All Touring Cars’ rentals include collision insurance with TC Basic deductible (self-risk) level. In case of an accident to the rental vehicle, you would have to pay maximum the deductible per damage, per accident or per lost item. The deductible amounts are country specific. The collision insurance covers the part of the monetary loss, which exceeds deductible value per damage. Insurance deductible does not cover interior damages which are not caused by traffic accident.

You can reduce the deductible level by choosing one of our additional insurance packages: TC Plus or TC Premium. Additionally, you can purchase our Windshield & Tire Protection.

My mobile plan doesn’t include roaming in Europe — how can I stay connected to the internet during my motorhome trip?

If your mobile plan doesn’t include roaming in Europe, we recommend using an eSIM for convenient, affordable mobile data during your journey.

What is an eSIM?
An eSIM is a digital SIM card that works instantly on most modern smartphones (iPhone XR and newer, many Android models). No physical SIM card is needed.

Why use an eSIM?

– Stay connected from the moment you land

– Affordable data plans: just pay for what you need

– Works in most European countries

– No need to hunt for a local SIM card

We’ve partnered with Ubigi as a trusted eSIM provider.

Click THIS LINK to browse plans and activate your eSIM in just a few minutes or scan the QR code below.

Can I choose a specific layout for the motorhome?

When it comes to layout of the vehicle, we cannot guarantee any specific layout or a specific model for any rental, as there might be changes in the fleet. The motorhomes are on the road all the time, and sometimes they come back damaged from the previous rental, which prevents them from being rented again soon. In this case, we would need to provide you with another vehicle in the same category, but possibly with a different layout.

If you have a preference, we are always happy to take requests, and our team will do their best to assign the desired motorhome to your rental if it is available for your travel dates. You can leave us a note when you are making the booking, or you can send our International Sales Office an email after you have made the reservation.

What long rental discounts are ​​issued at Touring Cars?

Long rentals, starting from longer than 14 days, have discounted daily rates according to the following intervals:

  • ​15 – 29 rental days: 2% discount
  • 30 – 44 rental days: 7% discount
  • 45+ rental days: 15% discount​

How many passengers are allowed to travel in the motorhome?

When planning your trip with us, it is important to know how many passengers can safely and legally travel in each type of motorhome.

Below is a general guide to how many passengers are allowed to travel in each of our motorhome categories:

Category Maximum number of passengers
VAN 2
SMALL 2
MEDIUM 4
FAMILY 5
LARGE 5
LUXURY 4
LUXURY SMALL 2

Does the motorhome include a microwave oven?

Microwave ovens are not available for our motorhomes, and cannot be used in the motorhomes. We recommend using the gas stove and other kitchen equipment included.

Below you have a full list of the kitchenware included in all Touring Cars’ motorhomes:

Dinner plates, soup plates, bread plates, drinking glasses, coffee mugs, soup spoons, teaspoons, knives, forks, sharp cutting knife – large, sharp cutting knife – small, bread knife, peeler, bottle opener & corkscrew, food containers, spaghetti spoon, salad spoons, measurement cups, plastic tongs, ladle, whisk, spatula, cutting board, salad bowl, frying pan, 1,5-liter pot, 3-liter pot, kettle coffee filter, can opener, scissors, strainer cheese slicer, water pan, thermos, hot pads, pot stands, draining board, wash basin, hanger, dustpan and brush.

What is the minimum rental length at Touring Cars?

Our minimum rental length is 1 day. One-day rental means that the pick-up and return will be held on the same day. If you travel more than one day, we charge for each calendar day. So, if you pick up a campervan on Monday afternoon and drop it off on Tuesday morning, we charge two rental days.

Save time and experience more when renting a motorhome one-way!

With one-way rentals, you have the possibility to return the motorhome to a different location than where pickup took place. Kindly note, that all one-way rentals include the refill of two full gas bottles, and you do not need to add this extra item to your booking.

Although, keep in mind that one-way rentals are subject to an additional fee starting from 900 EUR. The one-way fee depends on pickup and drop off location. To check one-way availability and one-way fee, please, proceed to our booking engine. The total price that you will see in the booking engine already includes the one-way fee.

What does "out of office hours surcharge" stand for?

Touring Cars customers can collect and return the motorhome without additional fees between 08:00 AM – 18:00 PM. Additional fee does not apply when the customer service process starts the earliest at 08:00 AM or the latest at 18:00 PM. However, if a flight is scheduled to be landing 17:30 PM (we always give 45 minutes for customers to collect the luggage) then the meeting is scheduled to happen at 18:15 PM and the additional charge will be applied.

Can I pay my rental in parts?

If your planned departure date is in more than 45 days, you can make a down payment of 200 EUR/ 2000 KR/ 210 GBP to confirm your booking. Full payment of the booking must be completed no later than 45 days prior to departure.

If your planned departure date is closer than 45 days, the full payment of the booking must be completed during the booking process at once.

How is the motorhome powered?

All our motorhomes have two separate 12V batteries:

  • One that powers the engine
  • The other powers the living area

Both batteries charge while you are driving. Most of the devices inside the living area run on the living area battery or gas, so you don’t need to worry — the engine battery will stay charged, and you will be able to start the motorhome the next morning.

If you want to use high-power devices of 230V (like a hair dryer or coffee machine), the motorhome needs to be plugged into an external power source. We provide the cable and adapter for this with every rental.

For smaller electronics (like laptops or camera chargers), you can rent a power inverter that works with devices up to 150W.

All motorhomes also have USB sockets, so you can easily charge your phone and other small devices.

Useful Tips for an Off-season Motorhome Travel

Can I get the registration plate number of the motorhome in advance?

When it comes to registration plate number of the vehicle, we cannot guarantee this in advance, as there might be changes in the fleet. The motorhomes are on the road all the time, and sometimes they come back damaged from the previous rental, which prevents them from being rented again soon. In this case, we would need to provide you with another vehicle in the same category. The registration plate number cannot be guaranteed before the rental vehicle pickup day.

Kindly note that the camping sites and ferries can be booked without the registration plate number of a rental vehicle. You can also contact the service providers directly to confirm this.

What is the overall process of a motorhome rental?

Touring Cars website serves as a booking engine to reserve a motorhome and to check the live availability and the rates of the offered products. When the motorhome is successfully reserved, we will send you a booking confirmation with a request for flight/arrival details. These details allow a Touring Cars professional to be present at your arrival and warmly greet you at the airport or at an airport hotel. We will then provide you a shuttle transfer to the rental station where the pickup process can begin.

What should I know about Touring Cars’ rental terms before booking a motorhome?

How does it work with the road tolls?

Our motorhomes rented from our Norwegian rental stations have AutoPASS included, and the road tolls will be charged from the customer at the return of the vehicle.

In Finland and Sweden our team will assist the customer on spot on how the road tolls are handled if they are travelling in Norway or Sweden.

There is nothing the customer needs to prepare in advance when it comes to the road tolls.

What is the amount of the security deposit?

When you arrive at the rental station, you will be asked to present a valid Visa or Mastercard credit card. A pre-authorisation will be placed on your card based on the deductible level of your chosen insurance package:

  • TC Basic: 1,500 GBP / 2,800 EUR / 28,000 SEK / 30,000 NOK
  • TC Plus: 1,000 GBP / 1,200 EUR / 12,000 SEK / 15,000 NOK
  • TC Premium: 500 GBP / 600 EUR / 6,000 SEK / 8,000 NOK

This amount is held as a security deposit to cover potential costs such as traffic fine, fuel shortages, rental extensions or any damages to the vehicle.

At the end of your rental, once the vehicle has been inspected and confirmed to be in the same condition (inside and out), the pre-authorised amount will be fully released or cancelled. The funds will typically become available in your account again within a few business days, depending on your bank.

Am I allowed to smoke in the motorhome?

All kinds of smoking and vaping is strictly forbidden in all Touring Cars’ motorhomes.

In case smoking of any kind is detected, an odor removal surcharge will be charged. The amount varies between rental stations.

Can I travel with my pet?

We welcome all pets to all our rental vehicles! Kindly keep in mind that the pet cleaning service should be booked in advance if you would like to bring your pet with you. Pet cleaning fee includes a thorough cleaning and ionizing treatment for the motorhome after the rental.

Kindly note that our final cleaning service does not include pet cleaning.

Touring Cars provides many different models of vehicles for each category with varying details e.g. dimensions of the car or layout of the beds. Touring Cars reserves the right to change specifications and/or supply similar or higher-class vehicle for the advertised price without prior notification. We cannot guarantee a specific car build or feature, but we are happy to take requests.

Motorhome rental categories

What extra items and extra services can I add to my booking?

Extra items:

  • Full bed linen set (includes a single duvet, a pillow, a duvet cover, a pillowcase, a bedsheet, a bath towel and a hand towel.)
  • Spare bed linen set (includes an additional hand towel, a bath towel, a pillowcase, a duvet cover and a bed sheet for one person.)
  • Gas bottle (the gas bottle is needed if you want to use a fridge, cook or heat your motorhome.)
  • Toilet chemical (one bottle or package of toilet chemical.)
  • Inverter (charges small electronic devices with a power consumption max, of 150W.)
  • Camping set (includes one table and chairs for all passengers.)
  • Coffee machine (an electric coffee filter machine.)
  • BBQ set (includes a coal grill, coals, igniting fluid and matches/lighter.)
  • Baby/Child seat (safety equipment for children up to 120 cm.)
  • Child booster seat (safety equipment for children up to 135 cm.)

Extra services:

  • Final cleaning (includes a cleaning service of the campervan after your holiday.)
  • Additional driver (Select this service if you need the registration of third and more drivers. All drivers must be registered in the rental agreement.)
  • Pet cleaning (The pet cleaning fee is needed if you are travelling with a pet.)

Ready-made packages:

  • Essential Package (includes one gas bottle, one bottle of toilet chemical and the registration of a third driver to the rental agreement.)
  • Essential PLUS Package (includes one gas bottle, one bottle of toilet chemical, cleaning set, final cleaning and the registration of a third driver to the rental agreement.)
  • Best of Summer Package (includes a camping set, a BBQ set and an electronic mosquito repellent device.)

What travel authorizations do I need?

Travelers from visa-exempt countries will need electronic travel authorizations to enter both the Schengen Area and the UK:

  • ETIAS (European Travel Information and Authorization System): Required for entry into Schengen Area countries.
  • ETA (Electronic Travel Authorization): Required for entry into the United Kingdom.

If you are traveling to Europe or the UK, please check whether you need an ETIAS or ETA before your departure to avoid any travel disruptions. For more information, visit

 

Can I rent a motorhome during winter period?

Absolutely! All our rental vehicles can be used all year round. Our rental stations will equip the motorhome with the correct tire set according to the local legislation requirements as well as additional winter equipment. Additionally, special attention is required regarding the use of the water system in the motorhome during winter. You will be thoroughly instructed for the use of the water system during chilly weather at the vehicle pickup.

For useful tips and more information about winter rentals

Is it possible to register an additional driver to the rental agreement?

All drivers must be registered to the rental agreement for insurances and deductible to be valid. Therefore, it is possible to add as many drivers as you need to your rental agreement. In addition to the main driver, one additional driver is automatically included to your booking free of charge, when booking directly via our booking engine.

The required driving age and driving experience vary from location to location. They are as follows:

  • Estonia – Age: 21 years Driving experience: 3 years
  • Finland – Age: 19 years Driving experience: 1 year
  • Iceland – Age: 23-90 years Driving experience: 1 year
  • Norway – Age: 25 years Driving experience: 2 years
  • Sweden – Age: 19 years Driving experience: 1 year
  • United Kingdom – Age: 21-80 years Driving experience: 2 years

Is there air conditioning in the motorhome?

For your comfort during your trip, all of our motorhomes have air conditioning in the driver’s cabin, helping to keep you cool while on the road.

If you choose our Luxury category, you can enjoy the air conditioning in the living part of the motorhome as well.

Here you can find detailed information about all our motorhome categories.

How does it work with the free pickup and drop off transfers?

The rental stations offer complimentary transfers from the nearest international airports for your convenience. Our rental stations also provide transfers from selected airport hotels free of charge. You can include this information in the booking stage, or email info@touringcars.com to confirm possible flight numbers, landing times or hotel locations for your transfer to be scheduled. If your departure is in three days or less, please request your transfer options directly from your rental station.

How many baby seats or booster seats can be installed in the motorhome?

Most of our vehicles do not have ISOFIX. Unfortunately, we cannot guarantee a vehicle with this feature. Instead, we provide baby seats and child booster seats as extra items which can be added to your booking in our booking engine, or they can be purchased on spot. They can be installed to the seats using seatbelts.

Here in this chart you can see how many baby seats, child seats and/or booster seats can be installed in each motorhome category.

CATEGORY OPTION 1 OPTION 2
Van 1 baby seat or 1 child seat or 1 booster seat
Small 1 baby seat or 1 child seat or 1 booster seat
Medium 1 baby seat or 1 child seat + 1 booster seat 2 booster seats
Family 1 baby seat or 1 child seat + 2 booster seats
Large 1 baby seat or 1 child seat + 2 booster seats
Small Luxury 1 baby seat or 1 child seat or 1 booster seat
Luxury 1 baby seat or 1 child seat + 1 booster seat 2 booster seats

 

What does the Base Charge stand for?

The purpose of the base char​​ge is to cover all cleaning, preparation, and customer service-related duties for each rental.​

Services included in the base charge:
  • Reservation processing and customer service
  • Exterior cleaning
  • Basic interior cleaning
  • Technical checkup
  • V.I.P shuttle transfers; a complimentary shuttle transfer is always included from the default airport and airport hotels to the rental station within our opening hours 08:00 AM – 18:00 PM. Shuttle transfer must be booked in advance with complete arrival details (e.g. flight number and estimated time of arrival).
  • Familiarization with the motorhome by standardized video format and personal introduction
  • Pickup and drop off 7 days a week between 08:00 AM – 18:00 PM by appointment
  • Holiday guidebooks and informative brochures about the holiday destination can be collected at the rental station
  • 24/7 roadside assistance

Our rentals do not include any pillows, duvets, bed linens or towels. These can be added as extra items to the rental in advance, but they can also be purchased on spot.

The only exception is our Luxury category, which includes bed linen sets for all travellers.

Is there a bike rack in the motorhome?

We know many of our customers love bringing bikes along for their adventures! However, please note that only some of our motorhomes are equipped with bike racks. Because of this:

  • We cannot guarantee that the motorhome will have a bike rack.
  • If having a bike rack is essential for your trip, please let us know well in advance — we will do our best to accommodate your request based on availability.

For further assistance, please contact our International Sales Office.

My booking did not go through, what can I do?

We recommend that you contact your bank to ensure your daily limit for online purchases is sufficient for the value of the payment, and that there are no regional security restrictions. Please, note that our website is optimized for Google Chrome and therefore issues might occur when using other browsers.

You can try the following steps to fix this issue:

  • check that your credit card does not have limit set
  • use Google Chrome or Safari as a browser
  • clear your browser cache and cookies on our website
  • try to log out and log back in to our website.

Please, contact info@touringcars.com for additional support. 

Where can I enter the campaign code?

Touring Cars occasionally run special campaigns and share discount codes – so keep an eye out for great deals!

You can enter your campaign or discount code on the last page of the booking process in the booking engine, where you will see your booking summary.

Just click the box next to “I have a campaign code”, write down the code and click “Apply”. If the code is valid, the discount or benefit will be applied automatically.

If you have further questions regarding this, please contact our International Sales Office.

Can I travel outside of my destination country?

Yes, you can. If you are planning to visit several countries with the rental vehicle, please contact our International Sales Office via info@touringcars.com in advance to verify the requirements for possible insurance documents.

  • Travelling within the Nordic countries (Finland, Norway, and Sweden) does not require any special attention concerning approval when a rental vehicle has been collected from one of these countries. However, when collecting your rental vehicle from pickup station, kindly notify the station staff about your plans to visit other countries.

What does the green card stand for?

The green card is not in itself an insurance cover. It is a document recognized in all the participating countries as a proof that your vehicle has been insured to the necessary minimum, to meet the legal requirements of those countries. This requirement is often simply third-party insurance, covering you against a claim for damage you cause to another vehicle.

Do I need to have a green card (certificate for motorhome insurance) if I travel outside of my destination country?

Our rental station will take care of the green card after you inform our International Sales Office via info@touringcars.com that you plan to cross borders.

For more information
Guide for rentals

What type of driver’s license do I need?

All our vehicles can be driven with licenses comparable to standard European Class B license (Up to 3500kg). Kindly, double check with your local transit authorities the validity of your license in the destination country if your license is issued outside the EU. You may be required to attain an international driving permit.

The license needs to be in Latin alphabet for us to be able to read it.

Digital driver’s licenses are not accepted at our rental stations, except for Norwegian digital driver’s licenses when traveling within Norway and Icelandic digital driver’s licenses while driving in Iceland. For all other cases, a physical driver’s license must be presented at the time of vehicle collection.

What are Everyman's Rights?

Everyman’s Rights are a legal concept in Finland and other Nordic countries that grants the general public the freedom to access and enjoy nature without permission from the landowner.

It allows activities in nature such as walking, skiing, cycling, swimming, fishing (with hook-and-line or ice fishing), camping, foraging for berries and mushrooms, and driving a boat, provided they do so responsibly and without disturbing the environment, wildlife, privacy of others, or protected areas. While having this freedom, it is important to be mindful of nature, other people, and private properties.

You can read more about Everyman’s Rights from this link.

Which roads am I allowed to drive with a motorhome in Iceland?

Kindly note that not all roads in Iceland are accessible with all motorhomes. There are rough, narrow gravel roads that are not regularly maintained, and you will need a 4×4 vehicle to drive them.

Gravel roads are forbidden for motorhomes as well as Highland (F) Roads – that are marked with an “F” on public maps. This also applies to Kjölur (road 35) and Kaldidalur (road 550).

The TC VAN (4×4) is our only category that can be driven on the following F-roads: Route No. 35 (Kjölur), No. 550 (Kaldidalur), and No. 208 coming from the north towards Landmannalaugar, but only up to the river before the campsite. More information about TC VAN (4×4) can be found from this link.

You will see the limitations regarding the roads in Iceland on your rental agreement, and this will also be explained thoroughly during the pick-up process. You will also get a tablet to take with you on your holiday, and you can use an app, which will help you in finding the accessible roads.

Here you can find a useful website with a road map.

What insurance is included in my rental?

All Touring Cars’ rentals include collision insurance with TC Basic deductible (self-risk) level. In case of an accident to the rental vehicle, you would have to pay maximum the deductible per damage, per accident or per lost item. The deductible amounts are country specific. The collision insurance covers the part of the monetary loss, which exceeds deductible value per damage. Insurance deductible does not cover interior damages which are not caused by traffic accident.

You can reduce the deductible level by choosing one of our additional insurance packages: TC Plus or TC Premium. Additionally, you can purchase our Windshield & Tire Protection.

Can I choose a specific layout for the motorhome?

When it comes to layout of the vehicle, we cannot guarantee any specific layout or a specific model for any rental, as there might be changes in the fleet. The motorhomes are on the road all the time, and sometimes they come back damaged from the previous rental, which prevents them from being rented again soon. In this case, we would need to provide you with another vehicle in the same category, but possibly with a different layout.

If you have a preference, we are always happy to take requests, and our team will do their best to assign the desired motorhome to your rental if it is available for your travel dates. You can leave us a note when you are making the booking, or you can send our International Sales Office an email after you have made the reservation.

What long rental discounts are ​​issued at Touring Cars?

Long rentals, starting from longer than 14 days, have discounted daily rates according to the following intervals:

  • ​15 – 29 rental days: 2% discount
  • 30 – 44 rental days: 7% discount
  • 45+ rental days: 15% discount​

How many passengers are allowed to travel in the motorhome?

When planning your trip with us, it is important to know how many passengers can safely and legally travel in each type of motorhome.

Below is a general guide to how many passengers are allowed to travel in each of our motorhome categories:

Category Maximum number of passengers
VAN 2
SMALL 2
MEDIUM 4
FAMILY 5
LARGE 5
LUXURY 4
LUXURY SMALL 2

What is the minimum rental length at Touring Cars?

Our minimum rental length is 1 day. One-day rental means that the pick-up and return will be held on the same day. If you travel more than one day, we charge for each calendar day. So, if you pick up a campervan on Monday afternoon and drop it off on Tuesday morning, we charge two rental days.

Save time and experience more when renting a motorhome one-way!

With one-way rentals, you have the possibility to return the motorhome to a different location than where pickup took place. Kindly note, that all one-way rentals include the refill of two full gas bottles, and you do not need to add this extra item to your booking.

Although, keep in mind that one-way rentals are subject to an additional fee starting from 900 EUR. The one-way fee depends on pickup and drop off location. To check one-way availability and one-way fee, please, proceed to our booking engine. The total price that you will see in the booking engine already includes the one-way fee.

What does "out of office hours surcharge" stand for?

Touring Cars customers can collect and return the motorhome without additional fees between 08:00 AM – 18:00 PM. Additional fee does not apply when the customer service process starts the earliest at 08:00 AM or the latest at 18:00 PM. However, if a flight is scheduled to be landing 17:30 PM (we always give 45 minutes for customers to collect the luggage) then the meeting is scheduled to happen at 18:15 PM and the additional charge will be applied.

Can I pay my rental in parts?

If your planned departure date is in more than 45 days, you can make a down payment of 200 EUR/ 2000 KR/ 210 GBP to confirm your booking. Full payment of the booking must be completed no later than 45 days prior to departure.

If your planned departure date is closer than 45 days, the full payment of the booking must be completed during the booking process at once.

Can I get the registration plate number of the motorhome in advance?

When it comes to registration plate number of the vehicle, we cannot guarantee this in advance, as there might be changes in the fleet. The motorhomes are on the road all the time, and sometimes they come back damaged from the previous rental, which prevents them from being rented again soon. In this case, we would need to provide you with another vehicle in the same category. The registration plate number cannot be guaranteed before the rental vehicle pickup day.

Kindly note that the camping sites and ferries can be booked without the registration plate number of a rental vehicle. You can also contact the service providers directly to confirm this.

What is the overall process of a motorhome rental?

Touring Cars website serves as a booking engine to reserve a motorhome and to check the live availability and the rates of the offered products. When the motorhome is successfully reserved, we will send you a booking confirmation with a request for flight/arrival details. These details allow a Touring Cars professional to be present at your arrival and warmly greet you at the airport or at an airport hotel. We will then provide you a shuttle transfer to the rental station where the pickup process can begin.

How does it work with the road tolls?

Our motorhomes rented from our Norwegian rental stations have AutoPASS included, and the road tolls will be charged from the customer at the return of the vehicle.

In Finland and Sweden our team will assist the customer on spot on how the road tolls are handled if they are travelling in Norway or Sweden.

There is nothing the customer needs to prepare in advance when it comes to the road tolls.

What is the amount of the security deposit?

When you arrive at the rental station, you will be asked to present a valid Visa or Mastercard credit card. A pre-authorisation will be placed on your card based on the deductible level of your chosen insurance package:

  • TC Basic: 1,500 GBP / 2,800 EUR / 28,000 SEK / 30,000 NOK
  • TC Plus: 1,000 GBP / 1,200 EUR / 12,000 SEK / 15,000 NOK
  • TC Premium: 500 GBP / 600 EUR / 6,000 SEK / 8,000 NOK

This amount is held as a security deposit to cover potential costs such as traffic fine, fuel shortages, rental extensions or any damages to the vehicle.

At the end of your rental, once the vehicle has been inspected and confirmed to be in the same condition (inside and out), the pre-authorised amount will be fully released or cancelled. The funds will typically become available in your account again within a few business days, depending on your bank.

Can I travel with my pet?

We welcome all pets to all our rental vehicles! Kindly keep in mind that the pet cleaning service should be booked in advance if you would like to bring your pet with you. Pet cleaning fee includes a thorough cleaning and ionizing treatment for the motorhome after the rental.

Kindly note that our final cleaning service does not include pet cleaning.

Touring Cars provides many different models of vehicles for each category with varying details e.g. dimensions of the car or layout of the beds. Touring Cars reserves the right to change specifications and/or supply similar or higher-class vehicle for the advertised price without prior notification. We cannot guarantee a specific car build or feature, but we are happy to take requests.

Motorhome rental categories

What extra items and extra services can I add to my booking?

Extra items:

  • Full bed linen set (includes a single duvet, a pillow, a duvet cover, a pillowcase, a bedsheet, a bath towel and a hand towel.)
  • Spare bed linen set (includes an additional hand towel, a bath towel, a pillowcase, a duvet cover and a bed sheet for one person.)
  • Gas bottle (the gas bottle is needed if you want to use a fridge, cook or heat your motorhome.)
  • Toilet chemical (one bottle or package of toilet chemical.)
  • Inverter (charges small electronic devices with a power consumption max, of 150W.)
  • Camping set (includes one table and chairs for all passengers.)
  • Coffee machine (an electric coffee filter machine.)
  • BBQ set (includes a coal grill, coals, igniting fluid and matches/lighter.)
  • Baby/Child seat (safety equipment for children up to 120 cm.)
  • Child booster seat (safety equipment for children up to 135 cm.)

Extra services:

  • Final cleaning (includes a cleaning service of the campervan after your holiday.)
  • Additional driver (Select this service if you need the registration of third and more drivers. All drivers must be registered in the rental agreement.)
  • Pet cleaning (The pet cleaning fee is needed if you are travelling with a pet.)

Ready-made packages:

  • Essential Package (includes one gas bottle, one bottle of toilet chemical and the registration of a third driver to the rental agreement.)
  • Essential PLUS Package (includes one gas bottle, one bottle of toilet chemical, cleaning set, final cleaning and the registration of a third driver to the rental agreement.)
  • Best of Summer Package (includes a camping set, a BBQ set and an electronic mosquito repellent device.)

Can I rent a motorhome during winter period?

Absolutely! All our rental vehicles can be used all year round. Our rental stations will equip the motorhome with the correct tire set according to the local legislation requirements as well as additional winter equipment. Additionally, special attention is required regarding the use of the water system in the motorhome during winter. You will be thoroughly instructed for the use of the water system during chilly weather at the vehicle pickup.

For useful tips and more information about winter rentals

Is it possible to register an additional driver to the rental agreement?

All drivers must be registered to the rental agreement for insurances and deductible to be valid. Therefore, it is possible to add as many drivers as you need to your rental agreement. In addition to the main driver, one additional driver is automatically included to your booking free of charge, when booking directly via our booking engine.

How does it work with the free pickup and drop off transfers?

The rental stations offer complimentary transfers from the nearest international airports for your convenience. Our rental stations also provide transfers from selected airport hotels free of charge. You can include this information in the booking stage, or email info@touringcars.com to confirm possible flight numbers, landing times or hotel locations for your transfer to be scheduled. If your departure is in three days or less, please request your transfer options directly from your rental station.

How many baby seats or booster seats can be installed in the motorhome?

Most of our vehicles do not have ISOFIX. Unfortunately, we cannot guarantee a vehicle with this feature. Instead, we provide baby seats and child booster seats as extra items which can be added to your booking in our booking engine, or they can be purchased on spot. They can be installed to the seats using seatbelts.

Here in this chart you can see how many baby seats, child seats and/or booster seats can be installed in each motorhome category.

CATEGORY OPTION 1 OPTION 2
Van 1 baby seat or 1 child seat or 1 booster seat
Small 1 baby seat or 1 child seat or 1 booster seat
Medium 1 baby seat or 1 child seat + 1 booster seat 2 booster seats
Family 1 baby seat or 1 child seat + 2 booster seats
Large 1 baby seat or 1 child seat + 2 booster seats
Small Luxury 1 baby seat or 1 child seat or 1 booster seat
Luxury 1 baby seat or 1 child seat + 1 booster seat 2 booster seats

 

Is there a bike rack in the motorhome?

We know many of our customers love bringing bikes along for their adventures! However, please note that only some of our motorhomes are equipped with bike racks. Because of this:

  • We cannot guarantee that the motorhome will have a bike rack.
  • If having a bike rack is essential for your trip, please let us know well in advance — we will do our best to accommodate your request based on availability.

For further assistance, please contact our International Sales Office.

What type of driver’s license do I need?

All our vehicles can be driven with licenses comparable to standard European Class B license (Up to 3500kg). Kindly, double check with your local transit authorities the validity of your license in the destination country if your license is issued outside the EU. You may be required to attain an international driving permit.

The license needs to be in Latin alphabet for us to be able to read it.

Digital driver’s licenses are not accepted at our rental stations, except for Norwegian digital driver’s licenses when traveling within Norway and Icelandic digital driver’s licenses while driving in Iceland. For all other cases, a physical driver’s license must be presented at the time of vehicle collection.

How long will a gas bottle last in the motorhome?

Your motorhome is equipped with two full gas bottles when you start your holiday. Both bottles should be returned full when you return your motorhome unless you have purchased the refill in advance. Many of the appliances in the motorhome use gas to function, including refrigerator, stove top, and heating system. The average consumption is one bottle per week without the use of heating, but during the chilly winter months you should be prepared to change the bottle more frequently. For a hassle-free return, without a need to change the bottle, we recommend you book a gas bottle refill in advance. This can be done in our booking engine or on spot.

My mobile plan doesn’t include roaming in Europe — how can I stay connected to the internet during my motorhome trip?

If your mobile plan doesn’t include roaming in Europe, we recommend using an eSIM for convenient, affordable mobile data during your journey.

What is an eSIM?
An eSIM is a digital SIM card that works instantly on most modern smartphones (iPhone XR and newer, many Android models). No physical SIM card is needed.

Why use an eSIM?

– Stay connected from the moment you land

– Affordable data plans: just pay for what you need

– Works in most European countries

– No need to hunt for a local SIM card

We’ve partnered with Ubigi as a trusted eSIM provider.

Click THIS LINK to browse plans and activate your eSIM in just a few minutes or scan the QR code below.

Can I choose a specific layout for the motorhome?

When it comes to layout of the vehicle, we cannot guarantee any specific layout or a specific model for any rental, as there might be changes in the fleet. The motorhomes are on the road all the time, and sometimes they come back damaged from the previous rental, which prevents them from being rented again soon. In this case, we would need to provide you with another vehicle in the same category, but possibly with a different layout.

If you have a preference, we are always happy to take requests, and our team will do their best to assign the desired motorhome to your rental if it is available for your travel dates. You can leave us a note when you are making the booking, or you can send our International Sales Office an email after you have made the reservation.

How many passengers are allowed to travel in the motorhome?

When planning your trip with us, it is important to know how many passengers can safely and legally travel in each type of motorhome.

Below is a general guide to how many passengers are allowed to travel in each of our motorhome categories:

Category Maximum number of passengers
VAN 2
SMALL 2
MEDIUM 4
FAMILY 5
LARGE 5
LUXURY 4
LUXURY SMALL 2

What does "out of office hours surcharge" stand for?

Touring Cars customers can collect and return the motorhome without additional fees between 08:00 AM – 18:00 PM. Additional fee does not apply when the customer service process starts the earliest at 08:00 AM or the latest at 18:00 PM. However, if a flight is scheduled to be landing 17:30 PM (we always give 45 minutes for customers to collect the luggage) then the meeting is scheduled to happen at 18:15 PM and the additional charge will be applied.

Can I get the registration plate number of the motorhome in advance?

When it comes to registration plate number of the vehicle, we cannot guarantee this in advance, as there might be changes in the fleet. The motorhomes are on the road all the time, and sometimes they come back damaged from the previous rental, which prevents them from being rented again soon. In this case, we would need to provide you with another vehicle in the same category. The registration plate number cannot be guaranteed before the rental vehicle pickup day.

Kindly note that the camping sites and ferries can be booked without the registration plate number of a rental vehicle. You can also contact the service providers directly to confirm this.

How does it work with the road tolls?

Our motorhomes rented from our Norwegian rental stations have AutoPASS included, and the road tolls will be charged from the customer at the return of the vehicle.

In Finland and Sweden our team will assist the customer on spot on how the road tolls are handled if they are travelling in Norway or Sweden.

There is nothing the customer needs to prepare in advance when it comes to the road tolls.

What is the amount of the security deposit?

When you arrive at the rental station, you will be asked to present a valid Visa or Mastercard credit card. A pre-authorisation will be placed on your card based on the deductible level of your chosen insurance package:

  • TC Basic: 1,500 GBP / 2,800 EUR / 28,000 SEK / 30,000 NOK
  • TC Plus: 1,000 GBP / 1,200 EUR / 12,000 SEK / 15,000 NOK
  • TC Premium: 500 GBP / 600 EUR / 6,000 SEK / 8,000 NOK

This amount is held as a security deposit to cover potential costs such as traffic fine, fuel shortages, rental extensions or any damages to the vehicle.

At the end of your rental, once the vehicle has been inspected and confirmed to be in the same condition (inside and out), the pre-authorised amount will be fully released or cancelled. The funds will typically become available in your account again within a few business days, depending on your bank.

Can I travel with my pet?

We welcome all pets to all our rental vehicles! Kindly keep in mind that the pet cleaning service should be booked in advance if you would like to bring your pet with you. Pet cleaning fee includes a thorough cleaning and ionizing treatment for the motorhome after the rental.

Kindly note that our final cleaning service does not include pet cleaning.

What extra items and extra services can I add to my booking?

Extra items:

  • Full bed linen set (includes a single duvet, a pillow, a duvet cover, a pillowcase, a bedsheet, a bath towel and a hand towel.)
  • Spare bed linen set (includes an additional hand towel, a bath towel, a pillowcase, a duvet cover and a bed sheet for one person.)
  • Gas bottle (the gas bottle is needed if you want to use a fridge, cook or heat your motorhome.)
  • Toilet chemical (one bottle or package of toilet chemical.)
  • Inverter (charges small electronic devices with a power consumption max, of 150W.)
  • Camping set (includes one table and chairs for all passengers.)
  • Coffee machine (an electric coffee filter machine.)
  • BBQ set (includes a coal grill, coals, igniting fluid and matches/lighter.)
  • Baby/Child seat (safety equipment for children up to 120 cm.)
  • Child booster seat (safety equipment for children up to 135 cm.)

Extra services:

  • Final cleaning (includes a cleaning service of the campervan after your holiday.)
  • Additional driver (Select this service if you need the registration of third and more drivers. All drivers must be registered in the rental agreement.)
  • Pet cleaning (The pet cleaning fee is needed if you are travelling with a pet.)

Ready-made packages:

  • Essential Package (includes one gas bottle, one bottle of toilet chemical and the registration of a third driver to the rental agreement.)
  • Essential PLUS Package (includes one gas bottle, one bottle of toilet chemical, cleaning set, final cleaning and the registration of a third driver to the rental agreement.)
  • Best of Summer Package (includes a camping set, a BBQ set and an electronic mosquito repellent device.)

What travel authorizations do I need?

Travelers from visa-exempt countries will need electronic travel authorizations to enter both the Schengen Area and the UK:

  • ETIAS (European Travel Information and Authorization System): Required for entry into Schengen Area countries.
  • ETA (Electronic Travel Authorization): Required for entry into the United Kingdom.

If you are traveling to Europe or the UK, please check whether you need an ETIAS or ETA before your departure to avoid any travel disruptions. For more information, visit

 

Can I rent a motorhome during winter period?

Absolutely! All our rental vehicles can be used all year round. Our rental stations will equip the motorhome with the correct tire set according to the local legislation requirements as well as additional winter equipment. Additionally, special attention is required regarding the use of the water system in the motorhome during winter. You will be thoroughly instructed for the use of the water system during chilly weather at the vehicle pickup.

For useful tips and more information about winter rentals

What does a 24/7 roadside assistance stand for?

We offer 24/7 hotline for our customers to contact us during their trip in case they are in need of assistance. We offer 24/7 roadside help, but only in Touring Cars destination countries. The telephone number will be shared with you on your pick-up day at the rental station.

Is there air conditioning in the motorhome?

For your comfort during your trip, all of our motorhomes have air conditioning in the driver’s cabin, helping to keep you cool while on the road.

If you choose our Luxury category, you can enjoy the air conditioning in the living part of the motorhome as well.

Here you can find detailed information about all our motorhome categories.

How many baby seats or booster seats can be installed in the motorhome?

Most of our vehicles do not have ISOFIX. Unfortunately, we cannot guarantee a vehicle with this feature. Instead, we provide baby seats and child booster seats as extra items which can be added to your booking in our booking engine, or they can be purchased on spot. They can be installed to the seats using seatbelts.

Here in this chart you can see how many baby seats, child seats and/or booster seats can be installed in each motorhome category.

CATEGORY OPTION 1 OPTION 2
Van 1 baby seat or 1 child seat or 1 booster seat
Small 1 baby seat or 1 child seat or 1 booster seat
Medium 1 baby seat or 1 child seat + 1 booster seat 2 booster seats
Family 1 baby seat or 1 child seat + 2 booster seats
Large 1 baby seat or 1 child seat + 2 booster seats
Small Luxury 1 baby seat or 1 child seat or 1 booster seat
Luxury 1 baby seat or 1 child seat + 1 booster seat 2 booster seats

 

Is there a bike rack in the motorhome?

We know many of our customers love bringing bikes along for their adventures! However, please note that only some of our motorhomes are equipped with bike racks. Because of this:

  • We cannot guarantee that the motorhome will have a bike rack.
  • If having a bike rack is essential for your trip, please let us know well in advance — we will do our best to accommodate your request based on availability.

For further assistance, please contact our International Sales Office.

Can I travel outside of my destination country?

Yes, you can. If you are planning to visit several countries with the rental vehicle, please contact our International Sales Office via info@touringcars.com in advance to verify the requirements for possible insurance documents.

  • Travelling within the Nordic countries (Finland, Norway, and Sweden) does not require any special attention concerning approval when a rental vehicle has been collected from one of these countries. However, when collecting your rental vehicle from pickup station, kindly notify the station staff about your plans to visit other countries.

What does the green card stand for?

The green card is not in itself an insurance cover. It is a document recognized in all the participating countries as a proof that your vehicle has been insured to the necessary minimum, to meet the legal requirements of those countries. This requirement is often simply third-party insurance, covering you against a claim for damage you cause to another vehicle.

Do I need to have a green card (certificate for motorhome insurance) if I travel outside of my destination country?

Our rental station will take care of the green card after you inform our International Sales Office via info@touringcars.com that you plan to cross borders.

For more information
Guide for rentals

What are Everyman's Rights?

Everyman’s Rights are a legal concept in Finland and other Nordic countries that grants the general public the freedom to access and enjoy nature without permission from the landowner.

It allows activities in nature such as walking, skiing, cycling, swimming, fishing (with hook-and-line or ice fishing), camping, foraging for berries and mushrooms, and driving a boat, provided they do so responsibly and without disturbing the environment, wildlife, privacy of others, or protected areas. While having this freedom, it is important to be mindful of nature, other people, and private properties.

You can read more about Everyman’s Rights from this link.

To find the nearest camping site to your location, we recommend trying out the following websites: 

How long will a gas bottle last in the motorhome?

Your motorhome is equipped with two full gas bottles when you start your holiday. Both bottles should be returned full when you return your motorhome unless you have purchased the refill in advance. Many of the appliances in the motorhome use gas to function, including refrigerator, stove top, and heating system. The average consumption is one bottle per week without the use of heating, but during the chilly winter months you should be prepared to change the bottle more frequently. For a hassle-free return, without a need to change the bottle, we recommend you book a gas bottle refill in advance. This can be done in our booking engine or on spot.

Which roads am I allowed to drive with a motorhome in Iceland?

Kindly note that not all roads in Iceland are accessible with all motorhomes. There are rough, narrow gravel roads that are not regularly maintained, and you will need a 4×4 vehicle to drive them.

Gravel roads are forbidden for motorhomes as well as Highland (F) Roads – that are marked with an “F” on public maps. This also applies to Kjölur (road 35) and Kaldidalur (road 550).

The TC VAN (4×4) is our only category that can be driven on the following F-roads: Route No. 35 (Kjölur), No. 550 (Kaldidalur), and No. 208 coming from the north towards Landmannalaugar, but only up to the river before the campsite. More information about TC VAN (4×4) can be found from this link.

You will see the limitations regarding the roads in Iceland on your rental agreement, and this will also be explained thoroughly during the pick-up process. You will also get a tablet to take with you on your holiday, and you can use an app, which will help you in finding the accessible roads.

Here you can find a useful website with a road map.

My mobile plan doesn’t include roaming in Europe — how can I stay connected to the internet during my motorhome trip?

If your mobile plan doesn’t include roaming in Europe, we recommend using an eSIM for convenient, affordable mobile data during your journey.

What is an eSIM?
An eSIM is a digital SIM card that works instantly on most modern smartphones (iPhone XR and newer, many Android models). No physical SIM card is needed.

Why use an eSIM?

– Stay connected from the moment you land

– Affordable data plans: just pay for what you need

– Works in most European countries

– No need to hunt for a local SIM card

We’ve partnered with Ubigi as a trusted eSIM provider.

Click THIS LINK to browse plans and activate your eSIM in just a few minutes or scan the QR code below.

How many passengers are allowed to travel in the motorhome?

When planning your trip with us, it is important to know how many passengers can safely and legally travel in each type of motorhome.

Below is a general guide to how many passengers are allowed to travel in each of our motorhome categories:

Category Maximum number of passengers
VAN 2
SMALL 2
MEDIUM 4
FAMILY 5
LARGE 5
LUXURY 4
LUXURY SMALL 2

Does the motorhome include a microwave oven?

Microwave ovens are not available for our motorhomes, and cannot be used in the motorhomes. We recommend using the gas stove and other kitchen equipment included.

Below you have a full list of the kitchenware included in all Touring Cars’ motorhomes:

Dinner plates, soup plates, bread plates, drinking glasses, coffee mugs, soup spoons, teaspoons, knives, forks, sharp cutting knife – large, sharp cutting knife – small, bread knife, peeler, bottle opener & corkscrew, food containers, spaghetti spoon, salad spoons, measurement cups, plastic tongs, ladle, whisk, spatula, cutting board, salad bowl, frying pan, 1,5-liter pot, 3-liter pot, kettle coffee filter, can opener, scissors, strainer cheese slicer, water pan, thermos, hot pads, pot stands, draining board, wash basin, hanger, dustpan and brush.

What does "out of office hours surcharge" stand for?

Touring Cars customers can collect and return the motorhome without additional fees between 08:00 AM – 18:00 PM. Additional fee does not apply when the customer service process starts the earliest at 08:00 AM or the latest at 18:00 PM. However, if a flight is scheduled to be landing 17:30 PM (we always give 45 minutes for customers to collect the luggage) then the meeting is scheduled to happen at 18:15 PM and the additional charge will be applied.

How is the motorhome powered?

All our motorhomes have two separate 12V batteries:

  • One that powers the engine
  • The other powers the living area

Both batteries charge while you are driving. Most of the devices inside the living area run on the living area battery or gas, so you don’t need to worry — the engine battery will stay charged, and you will be able to start the motorhome the next morning.

If you want to use high-power devices of 230V (like a hair dryer or coffee machine), the motorhome needs to be plugged into an external power source. We provide the cable and adapter for this with every rental.

For smaller electronics (like laptops or camera chargers), you can rent a power inverter that works with devices up to 150W.

All motorhomes also have USB sockets, so you can easily charge your phone and other small devices.

Useful Tips for an Off-season Motorhome Travel

How does it work with the road tolls?

Our motorhomes rented from our Norwegian rental stations have AutoPASS included, and the road tolls will be charged from the customer at the return of the vehicle.

In Finland and Sweden our team will assist the customer on spot on how the road tolls are handled if they are travelling in Norway or Sweden.

There is nothing the customer needs to prepare in advance when it comes to the road tolls.

Am I allowed to smoke in the motorhome?

All kinds of smoking and vaping is strictly forbidden in all Touring Cars’ motorhomes.

In case smoking of any kind is detected, an odor removal surcharge will be charged. The amount varies between rental stations.

Can I travel with my pet?

We welcome all pets to all our rental vehicles! Kindly keep in mind that the pet cleaning service should be booked in advance if you would like to bring your pet with you. Pet cleaning fee includes a thorough cleaning and ionizing treatment for the motorhome after the rental.

Kindly note that our final cleaning service does not include pet cleaning.

Can I rent a motorhome during winter period?

Absolutely! All our rental vehicles can be used all year round. Our rental stations will equip the motorhome with the correct tire set according to the local legislation requirements as well as additional winter equipment. Additionally, special attention is required regarding the use of the water system in the motorhome during winter. You will be thoroughly instructed for the use of the water system during chilly weather at the vehicle pickup.

For useful tips and more information about winter rentals

What does a 24/7 roadside assistance stand for?

We offer 24/7 hotline for our customers to contact us during their trip in case they are in need of assistance. We offer 24/7 roadside help, but only in Touring Cars destination countries. The telephone number will be shared with you on your pick-up day at the rental station.

Is there air conditioning in the motorhome?

For your comfort during your trip, all of our motorhomes have air conditioning in the driver’s cabin, helping to keep you cool while on the road.

If you choose our Luxury category, you can enjoy the air conditioning in the living part of the motorhome as well.

Here you can find detailed information about all our motorhome categories.

How many baby seats or booster seats can be installed in the motorhome?

Most of our vehicles do not have ISOFIX. Unfortunately, we cannot guarantee a vehicle with this feature. Instead, we provide baby seats and child booster seats as extra items which can be added to your booking in our booking engine, or they can be purchased on spot. They can be installed to the seats using seatbelts.

Here in this chart you can see how many baby seats, child seats and/or booster seats can be installed in each motorhome category.

CATEGORY OPTION 1 OPTION 2
Van 1 baby seat or 1 child seat or 1 booster seat
Small 1 baby seat or 1 child seat or 1 booster seat
Medium 1 baby seat or 1 child seat + 1 booster seat 2 booster seats
Family 1 baby seat or 1 child seat + 2 booster seats
Large 1 baby seat or 1 child seat + 2 booster seats
Small Luxury 1 baby seat or 1 child seat or 1 booster seat
Luxury 1 baby seat or 1 child seat + 1 booster seat 2 booster seats

 

Is there a bike rack in the motorhome?

We know many of our customers love bringing bikes along for their adventures! However, please note that only some of our motorhomes are equipped with bike racks. Because of this:

  • We cannot guarantee that the motorhome will have a bike rack.
  • If having a bike rack is essential for your trip, please let us know well in advance — we will do our best to accommodate your request based on availability.

For further assistance, please contact our International Sales Office.

How long will a gas bottle last in the motorhome?

Your motorhome is equipped with two full gas bottles when you start your holiday. Both bottles should be returned full when you return your motorhome unless you have purchased the refill in advance. Many of the appliances in the motorhome use gas to function, including refrigerator, stove top, and heating system. The average consumption is one bottle per week without the use of heating, but during the chilly winter months you should be prepared to change the bottle more frequently. For a hassle-free return, without a need to change the bottle, we recommend you book a gas bottle refill in advance. This can be done in our booking engine or on spot.

Can I choose a specific layout for the motorhome?

When it comes to layout of the vehicle, we cannot guarantee any specific layout or a specific model for any rental, as there might be changes in the fleet. The motorhomes are on the road all the time, and sometimes they come back damaged from the previous rental, which prevents them from being rented again soon. In this case, we would need to provide you with another vehicle in the same category, but possibly with a different layout.

If you have a preference, we are always happy to take requests, and our team will do their best to assign the desired motorhome to your rental if it is available for your travel dates. You can leave us a note when you are making the booking, or you can send our International Sales Office an email after you have made the reservation.

How many passengers are allowed to travel in the motorhome?

When planning your trip with us, it is important to know how many passengers can safely and legally travel in each type of motorhome.

Below is a general guide to how many passengers are allowed to travel in each of our motorhome categories:

Category Maximum number of passengers
VAN 2
SMALL 2
MEDIUM 4
FAMILY 5
LARGE 5
LUXURY 4
LUXURY SMALL 2

Does the motorhome include a microwave oven?

Microwave ovens are not available for our motorhomes, and cannot be used in the motorhomes. We recommend using the gas stove and other kitchen equipment included.

Below you have a full list of the kitchenware included in all Touring Cars’ motorhomes:

Dinner plates, soup plates, bread plates, drinking glasses, coffee mugs, soup spoons, teaspoons, knives, forks, sharp cutting knife – large, sharp cutting knife – small, bread knife, peeler, bottle opener & corkscrew, food containers, spaghetti spoon, salad spoons, measurement cups, plastic tongs, ladle, whisk, spatula, cutting board, salad bowl, frying pan, 1,5-liter pot, 3-liter pot, kettle coffee filter, can opener, scissors, strainer cheese slicer, water pan, thermos, hot pads, pot stands, draining board, wash basin, hanger, dustpan and brush.

How is the motorhome powered?

All our motorhomes have two separate 12V batteries:

  • One that powers the engine
  • The other powers the living area

Both batteries charge while you are driving. Most of the devices inside the living area run on the living area battery or gas, so you don’t need to worry — the engine battery will stay charged, and you will be able to start the motorhome the next morning.

If you want to use high-power devices of 230V (like a hair dryer or coffee machine), the motorhome needs to be plugged into an external power source. We provide the cable and adapter for this with every rental.

For smaller electronics (like laptops or camera chargers), you can rent a power inverter that works with devices up to 150W.

All motorhomes also have USB sockets, so you can easily charge your phone and other small devices.

Useful Tips for an Off-season Motorhome Travel

Touring Cars provides many different models of vehicles for each category with varying details e.g. dimensions of the car or layout of the beds. Touring Cars reserves the right to change specifications and/or supply similar or higher-class vehicle for the advertised price without prior notification. We cannot guarantee a specific car build or feature, but we are happy to take requests.

Motorhome rental categories

Can I rent a motorhome during winter period?

Absolutely! All our rental vehicles can be used all year round. Our rental stations will equip the motorhome with the correct tire set according to the local legislation requirements as well as additional winter equipment. Additionally, special attention is required regarding the use of the water system in the motorhome during winter. You will be thoroughly instructed for the use of the water system during chilly weather at the vehicle pickup.

For useful tips and more information about winter rentals

What happens if I need to cancel my Touring Cars motorhome booking?

What should I know about Touring Cars’ rental terms before booking a motorhome?

Is it possible to register an additional driver to the rental agreement?

All drivers must be registered to the rental agreement for insurances and deductible to be valid. Therefore, it is possible to add as many drivers as you need to your rental agreement. In addition to the main driver, one additional driver is automatically included to your booking free of charge, when booking directly via our booking engine.

What insurance is included in my rental?

All Touring Cars’ rentals include collision insurance with TC Basic deductible (self-risk) level. In case of an accident to the rental vehicle, you would have to pay maximum the deductible per damage, per accident or per lost item. The deductible amounts are country specific. The collision insurance covers the part of the monetary loss, which exceeds deductible value per damage. Insurance deductible does not cover interior damages which are not caused by traffic accident.

You can reduce the deductible level by choosing one of our additional insurance packages: TC Plus or TC Premium. Additionally, you can purchase our Windshield & Tire Protection.

What is the amount of the security deposit?

When you arrive at the rental station, you will be asked to present a valid Visa or Mastercard credit card. A pre-authorisation will be placed on your card based on the deductible level of your chosen insurance package:

  • TC Basic: 1,500 GBP / 2,800 EUR / 28,000 SEK / 30,000 NOK
  • TC Plus: 1,000 GBP / 1,200 EUR / 12,000 SEK / 15,000 NOK
  • TC Premium: 500 GBP / 600 EUR / 6,000 SEK / 8,000 NOK

This amount is held as a security deposit to cover potential costs such as traffic fine, fuel shortages, rental extensions or any damages to the vehicle.

At the end of your rental, once the vehicle has been inspected and confirmed to be in the same condition (inside and out), the pre-authorised amount will be fully released or cancelled. The funds will typically become available in your account again within a few business days, depending on your bank.

Where is the Operating Headquarter Office of Touring Cars?

Touring Cars, the premium motorhome rental franchise company was founded in and operates from Helsinki, Finland. The address of Touring Cars headquarters is Tiilenlyöjänkuja 6, 01720 Vantaa, Finland.

The motorhome rental stations are available in six countries (Finland, Sweden, Norway, Iceland, Estonia, UK) which allows Touring Cars travellers to enjoy endless possibilities of freedom and to discover many places with a motorhome.

How can I contact Touring Cars International Sales Office?

Touring Cars Sales Office is available for services all year round (except during bank holidays). The sales office is open from Monday to Friday 09:00 AM – 16:00 PM (GMT +2)​ through the following phone number: +358 (0)9 849 4050.

If you would like to request a motorhome rental, please do not hesitate to contact us via e-mail: info@touringcars.com.

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How can I contact you?

Touring Cars International Sales Office is here to assist you. Contact us for support, questions, or booking inquiries.

For any request with immediate departure or if you require emergency roadside assistance during your journey, kindly contact directly the rental station.
All station contact details are available at: https://touringcars.com/en/contact-touring-cars.