Customer Satisfaction Survey 2024 - rules

 

Thank you for sharing your valuable feedback on our services through our online customer survey. It helps us to monitor and maintain our high-quality performance and develop our services even further. 

 

A holiday draw among all TC customer respondents in 2024

We want to thank our customers who left a public review on Google, Facebook, or Trustpilot, with a lucky customer prize draw including all respondents in 2024. The winner will get a free motorhome week (7 days) with the chosen vehicle from the chosen Touring Cars destination. The annual draw will take place on January 3rd, 2025, and announced on the Touring Cars' social media platforms and on the website. The winner will be contacted personally.

 

Rules for the lucky TC customer prize draw 

  • Organizer: Touring Cars motorhome rental franchise chain organization, headquartered in Vantaa Finland 
  • Competition time: From January 2024 to December 2024
  • Criteria for the competition: Registered adult rental customers from all Touring Cars destinations in Europe, who have returned their rental vehicle to a local TC station and left an online review on Google, Facebook, or Trustpilot at the same time, within the mentioned competition period, will participate in a lucky customer prize draw organized by the chain corporate team in January 2025. The winner will win a motorhome of their choice for 7 days (maximum for 5 people) from one of Touring Cars' destinations, chosen by the winner. Motorhome travel should be made within a calendar year (by December  31st, 2024 at the latest). Touring Cars has the right to change a vehicle category, or a rental station based on vehicle availability or the operating status of an individual station. The winner will be notified immediately of any change. The minimum age of the driver indicated by the rental station may also affect the acceptance of the destination. 
  • Description of the prize: The winner can choose a motorhome category that suits best their travel group for a 7 days long rent-free road trip. The winner's prize includes daily rental costs of the chosen vehicle, two registered drivers, and standardized services included in Touring Cars rental prices in general. The winner's prize excludes all additional items and services mentioned in the general rental terms. More information https://www.touringcars.eu/en/general-rental-terms.  
  • The value of the prize can vary based on a vehicle category and travel period in each rental station. Vehicle rental value (for a 7-day journey) can be from a compact VAN for two person up to 3000 EUR to a LARGE vehicle for five person up to 3495 EUR depends on chosen rental station.  
  • Taxation: As this lucky customer prize draw is not a publicly open competition, the prize is defined as an additional income for a winner (prize receiver). This means that the winner is obligated to declare their winning prize to the local tax organization with her official tax return form. 
  • The draw will be organized in the Touring Cars Franchise Chain head office (Tiilenlyöjänkuja 6, 01720 Vantaa, Finland) on January 3rd, 2025 at 12.00 local time (Helsinki UTC+02:00). Winner will be selected by a random draw, and the process will be implemented by one external person (not TC Corporate Admin team member) together with an official representative of Touring Cars Franchise Chain organization (corporate Admin team member).  
  • Publication of the results of the draw & informing the winner: The winner will be contacted and informed personally by using the contact data the customer has informed Touring Cars of while approving the rental agreement at the station. Results will be announced also on Touring Cars' social media channels and in a news element on TC's website www.touringcars.eu. The winner's full name will not be published on any platform to protect the individual's privacy.  
  • Contact data: Customer data will be handled and stored by the Touring Cars Corporation team. It will be conducted with special care and according to the privacy law regulations. Customer data will not be used for any sales promotion without the customer’s separate approval (given marketing consent). For more detailed information on data and privacy issues, please contact the head office of Touring Cars Franchise Chain: info@touringcars.eu. 
  • The terms of this Lucky TC draw follow the general Promotional Games rules and Promotional games taxation rules in force in Finland. 

Lottery act: FI https://www.finlex.fi/fi/laki/ajantasa/2001/20011047  EN: https://www.finlex.fi/en/laki/kaannokset/2001/en20011047    
Promotional gaming: FI https://www.kkv.fi/kuluttaja-asiat/tietoa-ja-ohjeita-yrityksille/kuluttaja-asiamiehen-linjaukset/markkinointiarpajaiset/ EN: https://www.kkv.fi/en/consumer-affairs/facts-and-advice-for-businesses/the-consumer-ombudsmans-guidelines/promotional-games/  
Consumer act: FI https://www.finlex.fi/fi/laki/ajantasa/1978/19780038  EN: https://www.finlex.fi/en/laki/kaannokset/1978/en19780038    
Tax: FI https://www.vero.fi/syventavat-vero-ohjeet/ohje-hakusivu/47986/arpajaisten-verotus/ , https://www.vero.fi/syventavat-vero-ohjeet/ohje-hakusivu/75204/palkintojen-verotus2/ EN: https://www.vero.fi/en/businesses-and-corporations/taxes-and-charges/self-assessed-taxes/lottery/  

 

Please, take your time to finalize your reviews. Good luck with the draw!

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