{"id":8157,"date":"2025-02-21T14:40:52","date_gmt":"2025-02-21T14:40:52","guid":{"rendered":"https:\/\/touringcars.com\/?page_id=8157"},"modified":"2025-03-03T16:10:09","modified_gmt":"2025-03-03T16:10:09","slug":"customer-satisfaction-survey-2025-rules","status":"publish","type":"page","link":"https:\/\/www.touringcars.com\/en\/customer-satisfaction-survey-2025-rules\/","title":{"rendered":"Customer Satisfaction Survey 2025 &#8211; rules"},"content":{"rendered":"<section class=\"block block-hero text-style-white image-style-full\">\r\n    <div class=\"container container-full\">\r\n        <div class=\"glide image-slider\" data-uid=\"69d787f4cd2bb\"><div class=\"glide__track\" data-glide-el=\"track\"><ul class=\"glide__slides\"><li class=\"glide__slide\"><img decoding=\"async\" src=\"https:\/\/www.touringcars.com\/wp-content\/uploads\/2025\/02\/Your-feedback-is-valuable-for-us-2.jpg-574x149.webp\" srcset=\"https:\/\/www.touringcars.com\/wp-content\/uploads\/2025\/02\/Your-feedback-is-valuable-for-us-2.jpg-300x78.webp 300w, https:\/\/www.touringcars.com\/wp-content\/uploads\/2025\/02\/Your-feedback-is-valuable-for-us-2.jpg-180x47.webp 180w, https:\/\/www.touringcars.com\/wp-content\/uploads\/2025\/02\/Your-feedback-is-valuable-for-us-2.jpg-412x107.webp 412w, https:\/\/www.touringcars.com\/wp-content\/uploads\/2025\/02\/Your-feedback-is-valuable-for-us-2.jpg-768x200.webp 768w, https:\/\/www.touringcars.com\/wp-content\/uploads\/2025\/02\/Your-feedback-is-valuable-for-us-2.jpg-1024x267.webp 1024w, https:\/\/www.touringcars.com\/wp-content\/uploads\/2025\/02\/Your-feedback-is-valuable-for-us-2.jpg-1536x400.webp 1536w, https:\/\/www.touringcars.com\/wp-content\/uploads\/2025\/02\/Your-feedback-is-valuable-for-us-2.jpg-1400x365.webp 1400w, https:\/\/www.touringcars.com\/wp-content\/uploads\/2025\/02\/Your-feedback-is-valuable-for-us-2.jpg-714x186.webp 714w, https:\/\/www.touringcars.com\/wp-content\/uploads\/2025\/02\/Your-feedback-is-valuable-for-us-2.jpg-574x149.webp 574w, https:\/\/www.touringcars.com\/wp-content\/uploads\/2025\/02\/Your-feedback-is-valuable-for-us-2.jpg-360x94.webp 360w, https:\/\/www.touringcars.com\/wp-content\/uploads\/2025\/02\/Your-feedback-is-valuable-for-us-2.jpg.webp 1920w\" alt=\"Your feedback is valuable for us (2).jpg\" data-no-lazy=\"1\" fetchpriority=\"high\"><\/li><\/ul><\/div><div class=\"glide__controls\"><div class=\"glide__arrows\" data-glide-el=\"controls\"><span class=\"glide__arrow glide__arrow--left\" aria-label=\"Left\" data-glide-dir=\"<\"><\/span><span class=\"glide__arrow glide__arrow--right\" aria-label=\"Right\" data-glide-dir=\">&#8220;><\/span><\/div><\/div><\/div><div class=\"hero-container\"><div class=\"breadcrumbs-container\"><ol><li><a href=\"https:\/\/www.touringcars.com\/en\/\"><span>Touring Cars<\/span><\/a><\/li><\/ol><\/div><h1>Customer Satisfaction Survey 2025<\/h1><p>Rules<\/p>\n<\/div>    <\/div>\r\n    <\/section>\n\n<section class=\"block block-titletext\">\r\n    <div class=\"container\">\r\n        <div class=\"content-row\">\r\n            <div class=\"title-container reveal\">\r\n                <h2>A holiday draw among all TC customer respondents in 2025<\/h2>            <\/div>\r\n            <div class=\"content-container reveal\">\r\n                <p>Thank you for sharing your valuable feedback on our services through our online customer survey. It helps us to monitor and maintain our high-quality performance and develop our services even further.<\/p>\n<p>We want to thank the customers who left a public review on Google, Facebook, or Trustpilot, \u00a0in 2025 with a lucky customer prize draw. The winner will get\u00a0a free motorhome rental week (7 days) with the chosen vehicle from the chosen Touring Cars destination.\u00a0The annual draw will take place on January 7th, 2026, and announced on the Touring Cars&#8217; social media platforms and on the website. The winner will be contacted personally.<\/p>\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<section class=\"block block-basic\">\r\n    <div class=\"container\">\r\n        <div class=\"content-container reveal\">\r\n            <h2>Rules for the lucky TC customer prize draw\u00a0<\/h2><ul>\n<li><strong>Organizer<\/strong>: Touring Cars motorhome rental franchise chain organization, headquartered in Vantaa (Finland)<\/li>\n<li><strong>Competition time:<\/strong>\u00a0From January 2025\u00a0to December 2025<\/li>\n<li><strong>Criteria for the competition:<\/strong>\u202fRegistered adult rental customers from all Touring Cars destinations in Europe, who have returned their rental vehicle to a local TC station and\u202fleft an online review on Google, Facebook, or Trustpilot\u00a0at the same time, within the mentioned competition period, will participate in a lucky customer prize draw organized by the chain corporate team in January\u00a02026. The winner will win a motorhome of their choice for 7 days (maximum for 5\u00a0people) from one of Touring Cars&#8217; destinations, chosen by the winner. The motorhome rental should be made within a calendar year (by December 31st, 2026 at the latest).\u202fTouring Cars has the right to change a vehicle category, or a rental station based on vehicle availability or the operating status of an individual station. The winner will be notified immediately of any change. The minimum age of the driver indicated by the rental station may also affect the acceptance of the destination.<\/li>\n<li><strong>Description of the prize:<\/strong>\u00a0The winner can choose a motorhome category that suits best their travel group for a 7 days long rent-free road trip. The winner&#8217;s prize includes daily rental costs of the chosen vehicle, two registered drivers, and standardized services included in Touring Cars rental prices in general. The winner&#8217;s prize excludes all additional items and services mentioned in the general rental terms. More information\u00a0<a href=\"https:\/\/www.touringcars.eu\/en\/general-rental-terms\">https:\/\/www.touringcars.eu\/en\/general-rental-terms<\/a>.<\/li>\n<li><strong>The value of the prize\u00a0<\/strong>can vary based on a vehicle category and travel period in each rental station. Vehicle rental value (for a 7-day journey) can be from a compact VAN for two person up to 3000 EUR to a LARGE vehicle for five person up to 3495 EUR depending on the chosen rental station.<\/li>\n<li><strong>Taxation<\/strong>: As this lucky customer prize draw is not a publicly open competition, the prize is defined as an additional income for a winner (prize receiver). This means that the winner is obligated to declare their winning prize to the local tax organization with their official tax return form.<\/li>\n<li><strong>The draw will be organized\u00a0<\/strong>in the Touring Cars Franchise Chain head office (Tiilenly\u00f6j\u00e4nkuja 6, 01720 Vantaa, Finland) on January 7th, 2026\u00a0at 12.00 local time (Helsinki\u202fUTC+02:00). Winner will be selected by a random draw, and the process will be implemented by one external person (not TC Corporate Admin team member) together with an official representative of Touring Cars Franchise Chain organization (corporate Admin team member).<\/li>\n<li><strong>Publication of the results of the draw &amp; informing the winner:\u202f<\/strong>The winner will be contacted and informed personally by using the contact data the customer has informed\u00a0Touring Cars of while approving the rental agreement at the station. Results will be announced also on Touring Cars&#8217; social media channels and in\u00a0a news element on TC&#8217;s website\u00a0<a href=\"https:\/\/www.touringcars.eu\/en\">www.touringcars.eu<\/a>. The winner&#8217;s full name will not be published on any platform to protect the individual&#8217;s privacy.<\/li>\n<li><strong>Contact data<\/strong>: Customer data will be handled and stored by the Touring Cars Corporation team. It will be conducted\u202fwith special care and according to the privacy law regulations. Customer data will not be used for any sales promotion without the customer\u2019s separate approval (given marketing consent). For more detailed information on data and privacy issues, please contact the head office of Touring Cars Franchise Chain: info@touringcars.eu.<\/li>\n<li>The terms of this Lucky TC draw follow the general Promotional Games rules and Promotional games taxation rules in force in Finland.<\/li>\n<\/ul>\n<h3>Please, take your time to finalize your reviews. Good luck with the draw!<\/h3>\n<div class=\"buttons\"><a href=\"https:\/\/www.finlex.fi\/fi\/laki\/ajantasa\/2001\/20011047%20\" class=\"btn btn-wide\" target=\"_blank\" rel=\"noopener noreferrer\">Lottery act FIN<\/a><a href=\"https:\/\/www.finlex.fi\/en\/laki\/kaannokset\/2001\/en20011047%20%20%20%20\" class=\"btn btn-wide\" target=\"_blank\" rel=\"noopener noreferrer\">Lottery act EN<\/a><a href=\"https:\/\/www.kkv.fi\/kuluttaja-asiat\/tietoa-ja-ohjeita-yrityksille\/kuluttaja-asiamiehen-linjaukset\/markkinointiarpajaiset\/%20\" class=\"btn btn-wide\" target=\"_blank\" rel=\"noopener noreferrer\">Promotional gaming FI<\/a><a href=\"https:\/\/www.kkv.fi\/en\/consumer-affairs\/facts-and-advice-for-businesses\/the-consumer-ombudsmans-guidelines\/promotional-games\/%20%20\" class=\"btn btn-wide\" target=\"_blank\" rel=\"noopener noreferrer\">Promotional gaming EN<\/a><a href=\"https:\/\/www.finlex.fi\/fi\/laki\/ajantasa\/1978\/19780038%20%20\" class=\"btn btn-wide\" target=\"_blank\" rel=\"noopener noreferrer\">Consumer act FI<\/a><a href=\"https:\/\/www.finlex.fi\/en\/laki\/kaannokset\/1978\/en19780038%20%20%20%20\" class=\"btn btn-wide\" target=\"_blank\" rel=\"noopener noreferrer\">Consumer act EN<\/a><a href=\"https:\/\/www.vero.fi\/syventavat-vero-ohjeet\/ohje-hakusivu\/47986\/arpajaisten-verotus2\/%20,\" class=\"btn btn-wide\" target=\"_blank\" rel=\"noopener noreferrer\">Tax FI<\/a><a href=\"https:\/\/www.vero.fi\/syventavat-vero-ohjeet\/ohje-hakusivu\/75204\/palkintojen-verotus2\/%20\" class=\"btn btn-wide\" target=\"_blank\" rel=\"noopener noreferrer\">Tax FI<\/a><a href=\"https:\/\/www.vero.fi\/en\/businesses-and-corporations\/taxes-and-charges\/self-assessed-taxes\/lottery\/%20%20\" class=\"btn btn-wide\" target=\"_blank\" rel=\"noopener noreferrer\">Tax EN<\/a><\/div>        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<section class=\"block block-availabilitysearch\">\r\n    <div class=\"container\"><form class=\"availability-search\"><div class=\"form-row\"><div class=\"form-col form-col-clearable input-icon input-icon-map\" data-target=\"where\"><label for=\"where\">Where to go?<\/label><input type=\"text\" class=\"form-control\" id=\"where\" name=\"where\" placeholder=\"Where to go?\"><\/div><div class=\"form-col form-col-clearable input-icon input-icon-calendar\" data-target=\"when\"><label for=\"when\">When to go?<\/label><input type=\"text\" class=\"form-control\" id=\"when\" name=\"when\" placeholder=\"When to go?\" disabled><\/div><div class=\"form-col\"><button type=\"submit\" class=\"btn\">Let&#039;s go<\/button><\/div><\/div><a href=\"https:\/\/www.touringcars.com\/en\/user\/login\/\">Already booked? Manage booking<\/a><\/form><\/div><\/section>\n\n<section class=\"block block-newsletter\">\r\n    <div class=\"container\">\r\n        <div class=\"newsletter-container reveal\">\r\n            <div class=\"first-step\">\r\n                <h2>Join Touring Cars\u2019 Travel Circle!<\/h2>                <div class=\"newsletter-content\">\r\n                    <p style=\"text-align: center\"><span style=\"font-weight: 400\">Subscribe to our newsletter and get inspired with handpicked route tips, practical travel hacks, and exclusive offers delivered straight to your inbox. As a thank you, you\u2019ll receive a free camping set with your next booking.<\/span><\/p>\n                <\/div>\r\n                \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f13-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"13\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/8157#wpcf7-f13-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"13\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f13-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-row\">\n<div class=\"form-col\">\n<label>Type your email&#8230;<\/label>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text form-control   wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email address\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/div>\n<div class=\"form-col\">\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Continue\" \/>\n<\/div>\n<\/div>\n<div class=\"form-row form-row-privacy\">\n<div class=\"form-col\">By sending this form you agree with the handling of your data in accordance with our <a href=\"\/en\/privacy-policy-gdpr\/\" target=\"_blank\">privacy policy<\/a>.\n<\/div>\n<\/div>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"1\" type=\"hidden\" name=\"newsletter\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"Customer\" type=\"hidden\" name=\"contact-type\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n            <\/div>\r\n            <div class=\"steps-after-form-submission\"><div class=\"step d-none\"><h3>Almost ready&#8230;<\/h3><p>Let\u2019s get to know each other better so we can personalize our messaging and deals for you!<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f20205-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"20205\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/8157#wpcf7-f20205-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"20205\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f20205-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-row\">\n<div class=\"form-col\">\n<label>What is your dream campervan holiday?<\/label>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"newsletter_topics\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><div class=\"form-check\"><input id=\"cf7_checkbox_1\" class=\"form-check-input\" type=\"checkbox\" name=\"newsletter_topics[]\" value=\"Family trip\" \/><label class=\"form-check-label\" for=\"cf7_checkbox_1\"><span class=\"wpcf7-list-item-label\">Family trip<\/span><\/label><\/div><div class=\"form-check\"><input id=\"cf7_checkbox_2\" class=\"form-check-input\" type=\"checkbox\" name=\"newsletter_topics[]\" value=\"Roadtrip with friends\" \/><label class=\"form-check-label\" for=\"cf7_checkbox_2\"><span class=\"wpcf7-list-item-label\">Roadtrip with friends<\/span><\/label><\/div><div class=\"form-check\"><input id=\"cf7_checkbox_3\" class=\"form-check-input\" type=\"checkbox\" name=\"newsletter_topics[]\" value=\"Trip with my partner\" \/><label class=\"form-check-label\" for=\"cf7_checkbox_3\"><span class=\"wpcf7-list-item-label\">Trip with my partner<\/span><\/label><\/div><div class=\"form-check\"><input id=\"cf7_checkbox_4\" class=\"form-check-input\" type=\"checkbox\" name=\"newsletter_topics[]\" value=\"Other\" \/><label class=\"form-check-label\" for=\"cf7_checkbox_4\"><span class=\"wpcf7-list-item-label\">Other<\/span><\/label><\/div><\/span><\/span>\n<\/div>\n<\/div>\n<div class=\"form-row\">\n<div class=\"form-col\">\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Continue\" \/>\n<\/div>\n<\/div>\n<div class=\"form-row form-row-privacy\">\n<div class=\"form-col\">By sending this form you agree with the handling of your data in accordance with our <a href=\"\/en\/privacy-policy-gdpr\/\" target=\"_blank\">privacy policy<\/a>.\n<\/div>\n<\/div>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"email\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"1\" type=\"hidden\" name=\"newsletter\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><div class=\"step d-none\"><h3>Good feelings are\u2028on the way!<\/h3><div class=\"buttons\"><a href=\"https:\/\/www.instagram.com\/touring_cars\/\" class=\"btn  btn-social btn-instagram\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram<\/a><a href=\"https:\/\/www.facebook.com\/touringcars\/\" class=\"btn  btn-social btn-facebook\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook<\/a><\/div><\/div><\/div>        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":8158,"parent":0,"menu_order":213,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8157","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.touringcars.com\/en\/wp-json\/wp\/v2\/pages\/8157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.touringcars.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.touringcars.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.touringcars.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.touringcars.com\/en\/wp-json\/wp\/v2\/comments?post=8157"}],"version-history":[{"count":2,"href":"https:\/\/www.touringcars.com\/en\/wp-json\/wp\/v2\/pages\/8157\/revisions"}],"predecessor-version":[{"id":16399,"href":"https:\/\/www.touringcars.com\/en\/wp-json\/wp\/v2\/pages\/8157\/revisions\/16399"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.touringcars.com\/en\/wp-json\/wp\/v2\/media\/8158"}],"wp:attachment":[{"href":"https:\/\/www.touringcars.com\/en\/wp-json\/wp\/v2\/media?parent=8157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}